Privacy Policy

Last Updated: August 4, 2026

ELLEGATOR (“ELLEGATOR,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data and information shared with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit or use our website, place an order, create an account, contact us, or otherwise interact with ELLEGATOR.

This Privacy Policy is intended to be read with our Terms of Use, Shipping Policy, Returns, Exchange & Refund Policy, and any other policies published on our website.

By accessing or using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. APPLICABILITY

This Privacy Policy applies to personal data collected through:

* The ELLEGATOR website
* Online purchases and payment transactions
* Customer accounts
* Customer support communications
* Email, telephone, WhatsApp, social media, or other communications with ELLEGATOR
* Marketing campaigns, advertisements, and promotional activities
* Cookies and similar technologies used on our website

This Privacy Policy does not apply to third-party websites, applications, payment platforms, social media platforms, or services that may be linked to or integrated with our website. We encourage you to review the privacy policies of such third parties.

2. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with us, we may collect the following categories of information:

A. Identity and Contact Information

* Name
* Mobile or telephone number
* Email address
* Billing address
* Shipping or delivery address
* City, state, country, and PIN code

B. Order and Transaction Information

* Products viewed, added to the cart, purchased, returned, or exchanged
* Order number and order history
* Payment status
* Transaction details
* Delivery and shipping information
* Refund, return, exchange, or cancellation information

C. Account Information

If you create an account, we may collect:

* Account login details
* Account preferences
* Saved addresses
* Order history
* Account activity

D. Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

* Internet Protocol (IP) address
* Browser type and version
* Device type
* Operating system
* Approximate location derived from IP address
* Pages viewed
* Website activity
* Referring website or source
* Date, time, and duration of visits

E. Communications and Customer Support Information

We may retain information contained in communications with us, including:

* Emails
* Customer support requests
* WhatsApp messages
* Telephone call details, where applicable
* Product reviews, feedback, complaints, or survey responses

F. Marketing and Preference Information

* Marketing communication preferences
* Subscription status
* Promotional campaign interactions
* Consent or opt-out records

G. Payment Information

Payments may be processed through authorised third-party payment gateways or payment service providers.

ELLEGATOR does not ordinarily store complete debit card, credit card, UPI authentication credentials, CVV numbers, or internet banking passwords. Payment information is processed in accordance with the policies and security standards of the applicable payment service provider.

3. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

* Directly from you when you place an order, create an account, subscribe, contact us, or submit information
* Automatically through cookies, analytics tools, and similar technologies
* From payment gateways and payment service providers
* From shipping, logistics, and delivery partners
* From advertising, analytics, or marketing service providers
* From social media platforms when you interact with our official pages or advertisements
* From authorised service providers acting on our behalf

4. PURPOSES FOR WHICH WE USE PERSONAL DATA

We may use personal data for the following purposes:

* To process and fulfil orders
* To verify and process payments
* To arrange shipping, delivery, returns, exchanges, and refunds
* To provide customer support
* To communicate order confirmations, delivery updates, and service-related information
* To create and manage customer accounts
* To personalise and improve the website and shopping experience
* To respond to enquiries, complaints, and requests
* To prevent fraud, misuse, unauthorised transactions, and security incidents
* To maintain records and comply with legal, regulatory, accounting, tax, and contractual obligations
* To analyse website performance and customer preferences
* To conduct internal business operations and improve products and services
* To send promotional communications where permitted by law and subject to applicable consent or opt-out requirements
* To protect the rights, property, security, and legitimate interests of ELLEGATOR, its customers, and the public

We will process personal data only for lawful purposes and in accordance with applicable Indian law.

5. CONSENT

Where consent is required under applicable law, we will seek consent before or at the time personal data is collected or processed.

By voluntarily providing personal information and using our services, you consent to the collection and processing of such information for the purposes described in this Privacy Policy, subject to applicable law.

Where consent is the basis for processing, you may withdraw consent by contacting us through the contact details provided on our website. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services, process orders, complete transactions, or respond to certain requests.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, web beacons, tags, and similar technologies to:

* Keep the website functional
* Remember preferences
* Maintain shopping carts and account sessions
* Understand website usage
* Measure website performance
* Analyse traffic and customer interactions
* Deliver and measure advertisements
* Improve our products, services, and marketing

Some cookies may be essential for the operation of the website. Other cookies may be optional and may be controlled through browser settings, cookie preferences, or other available controls.

Disabling certain cookies may affect the functionality or performance of the website.

7. DISCLOSURE OF PERSONAL DATA

We may disclose personal data only where reasonably necessary and permitted or required by law, including to:

* Payment gateways and payment service providers
* Shipping, courier, logistics, and delivery partners
* Website hosting and e-commerce platform providers
* Technology, cloud storage, security, and IT service providers
* Customer support and communication service providers
* Analytics and advertising service providers
* Professional advisers, including lawyers, auditors, accountants, and consultants
* Government authorities, regulators, courts, law-enforcement agencies, or other parties where required by law
* A purchaser, successor, or relevant party in connection with a merger, acquisition, restructuring, sale, or transfer of business assets

We do not sell personal data to third parties for their independent commercial use.

Service providers may process personal data only as necessary to provide services to ELLEGATOR, subject to applicable contractual, legal, and security requirements.

8. CROSS-BORDER DATA PROCESSING

Our website, e-commerce platform, payment providers, cloud service providers, analytics providers, or other service providers may process or store personal data on servers located outside India.

Where personal data is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

9. DATA SECURITY

We use reasonable technical, organisational, and administrative measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure website technologies, access controls, restricted access to personal data, security monitoring, and the use of reputable service providers.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable measures to protect personal data, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of account credentials and should not share passwords or authentication information with others.

10. DATA RETENTION

We retain personal data only for as long as reasonably necessary to:

* Fulfil the purposes described in this Privacy Policy
* Process and support orders
* Manage returns, exchanges, refunds, warranties, or disputes
* Maintain business and transaction records
* Meet legal, tax, accounting, regulatory, or compliance obligations
* Protect our legal rights and prevent fraud

After the applicable retention period, personal data may be deleted, anonymised, or securely disposed of, subject to legal and operational requirements.

11. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have the right to:

* Request information about personal data processed by us
* Request correction, completion, or updating of inaccurate or incomplete personal data
* Request the deletion or erasure of personal data, where applicable
* Withdraw consent where processing is based on consent
* Raise a grievance regarding the processing of personal data
* Request redressal in accordance with applicable law

To exercise these rights, please contact our designated grievance contact using the details provided on our website.

We may request reasonable information to verify your identity before acting on a request. Certain requests may be subject to legal exceptions, retention requirements, or other applicable limitations.

12. MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, ELLEGATOR may send promotional communications regarding:

* New product launches
* Offers and discounts
* Sales and promotional events
* Product recommendations
* Brand news and updates

You may opt out of promotional emails by using the unsubscribe link included in the communication.

You may opt out of promotional WhatsApp, SMS, or other messages by following the opt-out instructions provided or by contacting us.

Even after opting out of marketing communications, you may continue to receive transactional or service-related communications, including order confirmations, payment updates, delivery notifications, return updates, and important policy or security notices.

13. CHILDREN’S PRIVACY

Our website and products are not intended to knowingly collect personal data from children without appropriate consent or lawful authority.

If you believe that a child has provided personal data to us without appropriate authorisation, please contact us so that we may review and take appropriate action.

14. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

ELLEGATOR is not responsible for the privacy practices, content, security, or policies of third parties. Your use of third-party services is governed by their respective terms and privacy policies.

15. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal data breach or security incident, we will assess the incident and take reasonable steps to contain, investigate, mitigate, and address it.

Where required by applicable law, we will notify the relevant authorities and affected individuals in accordance with applicable legal requirements.

16. GRIEVANCE OFFICER AND CONTACT INFORMATION

For privacy-related questions, requests, concerns, or grievances, please contact:

Grievance Officer / Privacy Contact
ELLEGATOR
Address: MTBros, Bara Bazar, Mallital, Nainital, Uttarakhand – 263001
Email: [Insert official customer support or privacy email address]
Phone: [Insert official customer support phone number]

Please include sufficient details about your request so that we can review and respond appropriately.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The revised policy will be published on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

18. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to this Privacy Policy shall be subject to the applicable laws and the jurisdiction provisions set out in our Terms of Use, subject to mandatory consumer protection laws.

LEGAL DISCLAIMER

Last Updated: August 4, 2026

The information, products, content, images, descriptions, pricing, and services available on the ELLEGATOR website are provided for general information and commercial purposes.

By accessing or using this website, you agree to the following disclaimers, subject to applicable law.

1. WEBSITE CONTENT

We make reasonable efforts to ensure that the information displayed on our website is accurate and current. However, we do not guarantee that all content, product descriptions, photographs, specifications, prices, availability information, or other materials are complete, accurate, error-free, or current at all times.

ELLEGATOR reserves the right to correct errors, inaccuracies, omissions, or typographical mistakes and to update or modify website content without prior notice.

2. PRODUCT IMAGES AND COLOUR VARIATIONS

Product photographs are displayed for illustrative and representational purposes.

Actual product colours may vary depending on:

* Device display settings
* Screen resolution
* Browser settings
* Display technology
* Lighting conditions
* Photography and image processing

Minor differences in colour, texture, grain, finish, or appearance between website images and the delivered product may occur and may not constitute a defect.

3. GENUINE LEATHER CHARACTERISTICS

ELLEGATOR handbags may be made using genuine leather or other materials clearly identified in the relevant product description.

Genuine leather is a natural material. Variations in grain, texture, pores, wrinkles, natural marks, tonal differences, and surface characteristics may occur. These variations are natural characteristics of leather and may not be treated as manufacturing defects.

The appearance of leather may also change over time due to use, handling, exposure, environmental conditions, and natural ageing.

4. PRODUCT CARE

Customers are responsible for following the product care instructions provided by ELLEGATOR, where applicable.

Damage caused by misuse, improper storage, excessive weight, exposure to water, moisture, heat, direct sunlight, chemicals, perfumes, cosmetics, oils, sharp objects, rough surfaces, or normal wear and tear may not be covered under any return, exchange, repair, or warranty policy.

5. PRICING AND PRODUCT AVAILABILITY

Prices, offers, discounts, product specifications, and availability are subject to change without prior notice.

Although we make reasonable efforts to ensure pricing accuracy, inadvertent pricing or listing errors may occur. ELLEGATOR reserves the right to correct such errors and, where permitted by law, cancel or refuse orders affected by an error.

If payment has already been received for an order cancelled due to a verified pricing or listing error, the eligible amount will be refunded in accordance with applicable law and our refund policy.

6. NO GUARANTEE OF CONTINUOUS WEBSITE ACCESS

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors, viruses, defects, or technical issues.

The website may be temporarily unavailable due to maintenance, updates, technical problems, network failures, third-party service interruptions, or circumstances beyond our reasonable control.

ELLEGATOR may suspend, modify, restrict, or discontinue any part of the website without prior notice.

7. THIRD-PARTY SERVICES AND LINKS

The website may use or link to third-party services, including payment gateways, courier services, social media platforms, analytics providers, advertising platforms, and other service providers.

ELLEGATOR does not control and is not responsible for the content, availability, privacy practices, security, terms, or actions of third-party services.

Your use of third-party services is subject to their respective terms and policies.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ELLEGATOR shall not be liable for any indirect, incidental, special, consequential, punitive, or economic loss arising from:

* Use of or inability to use the website
* Website interruptions or technical failures
* Unauthorised access to data
* Errors or omissions in website content
* Reliance on website information
* Delays or failures caused by third-party service providers
* Loss of data, business, profits, goodwill, or opportunities

Nothing in this disclaimer excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law.

Nothing in this disclaimer limits any statutory rights available to consumers under applicable consumer protection laws.

9. INDEMNITY

To the extent permitted by applicable law, users agree to indemnify and hold harmless ELLEGATOR, its owners, employees, representatives, service providers, and affiliates from claims, liabilities, losses, damages, costs, or expenses arising from:

* Misuse of the website
* Violation of applicable law
* Violation of the website’s terms or policies
* Unauthorised or fraudulent use of an account
* Infringement of the rights of another person

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the ELLEGATOR name, logo, product names, website design, photographs, graphics, text, videos, branding, and other website content are owned by or licensed to ELLEGATOR and are protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, displayed, or used for commercial purposes without prior written permission from ELLEGATOR, except where permitted by applicable law.

11. NO WAIVER

Failure by ELLEGATOR to enforce any provision of its policies, terms, or legal rights shall not be treated as a waiver of that provision or right.

12. SEVERABILITY

If any provision of this Legal Disclaimer is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

13. GOVERNING LAW AND JURISDICTION

This Legal Disclaimer shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory legal jurisdiction, courts having jurisdiction over Nainital, Uttarakhand, shall have jurisdiction over disputes arising from or relating to this website, this Legal Disclaimer, or the use of ELLEGATOR’s services.

14. CONTACT

For questions regarding this Legal Disclaimer, please contact:

ELLEGATOR
MTBros, Bara Bazar, Mallital
Nainital, Uttarakhand – 263001

Email: ellegatorinfo@gmail.com
Phone: +919871625680